Labotech’s Technical Support offers a comprehensive maintenance and repair program, personalized technical support, and a range of maintenance and service level contracts. As nationally recognized and accredited service agents for international manufacturers, we guarantee the use of genuine spare parts.

Our mission is to ensure total customer satisfaction through our people, products, and services, providing the technical support necessary to make more accurate diagnostic decisions, improve research methods, and enhance production performance.

The ability to repair, maintain, and calibrate the laboratory equipment we supply is a key aspect of our customer service policy. Therefore, we offer a variety of service and repair options, including:

• Preventive Maintenance
• Corrective Maintenance
• Calibration
• Repairs
• Technical Consulting
• Training
• Equipment Installation and Setup

Equipment Leasing: We offer equipment leasing solutions, allowing companies to use the laboratory equipment they need for as long as necessary without requiring permanent purchase.

Our customer support program is designed to help protect your investment by maximizing the useful life and availability of your laboratory equipment.

We offer Service Level Agreements for a wide range of new equipment purchased from Labotech. These agreements include full servicing and repairs, including spare parts, for up to two years. Service Level Agreement customers benefit from priority scheduling, faster response times, and access to experts within our regional, national, and global network.

Key benefits:

• •Reduce maintenance costs
• •Eliminate breakdowns
• •Minimize downtime
• •Peace of mind

We provide end-user training for all equipment sold by Labotech as needed. Our technicians can deliver training on equipment operation, while our product managers offer application training. We also organize workshops and seminars on various topics such as liquid handling, water purification, and pH techniques. Contact your sales consultant for more details.

All equipment purchased from Labotech includes free installation. A few exceptions may apply, which will be noted in the specific quotation. Our technicians are fully qualified to install all equipment we provide.